Please read the contents below prior to entering your machine into the system.
We've made some changes that are going to impact our servicing older machines.
Click Here to register your sewing machine for service.
Important Changes, Please Read
We have a new fee structure for older machines regardless of the make or model. An older machine is classified as a machine that is no longer supported by the manufacturer and is not in the manufacturer's current product line. If you respond with a YES to any of the items on the list below, your machine will require a $100 deposit upon drop off, and services will be billed at $50/per hour. Your $100 deposit will be applied to the first two-hours of services.
- The machine is currently not working;
- It's been longer than 18 months since the machine has been serviced;
- The machine has been used for industrial purposes;
- The machine has been dropped or broken;
- The machine was acquired from a thrift store;
- The machine has been stored in a garage or storage unit for an extended period of time.
Basic Clean, Oil, and Adjust Cost Per Machine
- Featherweight: $125.00 labor + parts
- Mechanical machine: $125.00 labor + parts
- Standard size Electronic machine: $135.00 labor + parts
- Add embroidery module: $50.00 labor + parts
- 5 & 7 Series Bernina & other large non-Bernina machines: $165.00 labor + parts
- 8 Series Bernina: $175.00 labor + parts
- 4 Thread Serger: $115.00 labor + parts
- 5 Thread Serger: $135.00 labor + parts
- For all general service, parts are additional (If needed)
- Service calls, 1 hour minimum + general service charge
- General Service, 1 hour minimum: $50.00
- Minimum charge to check machine without service: $50.00
- Hourly rate: $50
- All labor warranted for 30 days.
- All machines left over 30 days may be sold unless other arrangements have been made.
When You Bring Your Machine in for Servicing, Please Bring In A Bag With Your Name On It:
- Sewing Machine
- Embroidery Unit (If Applicable)
- BSR (Bernina Stitch Regulator–If Applicable)
- Power Cord & Foot Control
- #1 Presser Foot (foot capable of a zig zag stitch)
- #3A Presser Foot (Buttonhole)
- #9 or #15 Presser Foot (Embroidery Units Only)
- Bobbin Case
- General Sewing Stitch Plate (Not Straight Stitch Plate)
Do not bring any other accessories. If you are bringing in your sewing machine and embroidery unit to be updated, please save your designs on a personal design card, CD, flash drive, or hard drive.
Tips from the Tech
- Always use a surge protector, especially for your computer sewing machines. An unexpected jolt of electricity (like during a thunderstorm), or a serious under voltage can play havoc with your machine's electronic circuits.
- Never sew over pins. Tiny pieces of broken metal can cause injury and damage to both you and your machine. Should you ever accidentally break a needle, make sure you find and remove all the pieces.
- The most important component of a stitch is the quality of the needle. Never use dull or bent needles. Replace your needle often, Bernina suggests after every 4-6 hours of sewing. Needles cannot be resharpened.
- Oil your sewing machine at least once a week if you are sewing a lot. Refer to your manual for directions on how to do this.
- Keep your feed dogs, bobbin area, and throat plate clean and free from lint. Use the brush that came with your machine, but avoid canned air as it can force lint further into your machine.
- Internal machine parts need to be oiled once a year, more often if you use your sewing machine a lot. Proper maintenance by a trained technician can avoid costly repairs in the future.
- If your fabric gets stuck down the throat plate and your machine jams, turn off the machine and remove the needle from the bar. Don’t try to pry it out, as this could cause damage to your machine.
- Never clean your computer screen with abrasives, acetone, or mineral oil. Use a gentle cleaning agent.
- You can tell if your tension is adjusted correctly when there is some resistance on the bobbin thread and top thread when the presser foot is down.
- Always thread your machine with the presser foot lever in the up position.
- The needle should be in its highest position when you start to sew with the thread under and behind the foot.
- Store your machine where it will not be affected by extreme temperatures, and always keep it covered and unplugged when not in use.